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The Carpet Dry Cleaning Specialists.

Actions to take to manage spills and pet accidents.

In the unfortunate event of a major incident, such as the spilling a glass of wine, a cup of tea etc., or the unavoidable new puppy or kitten accident. Here is a simple and effective method to minimise the damage, and often successfully remove the stain.

  1. Fill any spray bottle with cold water and set nozzle to spray a mist of water.
  2. Absorb excess spill with any absorbent paper towelling, sponge or cloth.
  3. Liberally spray water on affected area.
  4. Gently agitate and absorb excess moisture with paper towelling, sponge or cloth. If you have a good spot remover apply a little to general area.
  5. Always apply carpet stain remover products conservatively (less is better). Never apply product to a dry carpet, especially woollen carpets.
  6. Make sure the spray nozzle is set to produce a mist of product, never spray concentrated jets of product.
  7. Do not rub hard or attempt to remove stain by rubbing, you will only damage the carpet pile doing this.
  8. Reapeat this process a few times.
  9. Double fold a dry, clean white towel (avoid coloured towels if possible, in case the colour runs into your carpet) and place over affected area.
  10. Put anything clean and reasonably heavy such as books or coffee table turned upside down on top of towel.(This is the most important part of the process)
  11. Leave for 12 hours, and repeat the process if the stain is still visible.
  12. If stain does not disappear, make sure you keep repeating the above until we arrive. Contact us as soon as possible.

The above process works well and is safe to use. If the stain involved is urine, we recommend a professional clean afterwards, to ensure the elimination of any residual bacteria etc., even if it appears the stain has been successfully removed.